Duties and Responsibilities
· Install, maintain, and troubleshoot any issues with hardware and software
· Communicate with our customers for any service requests
· Maintain user systems and on-site and cloud backups
· Install Microsoft products (Windows 10, Office 365) and other software
· Install and Support email related issues
· Setup and maintain PfSense, Netgate, Sonicwall firewalls
· Setup VPN connections, IP routing
· Implement device upgrades for office workstations, servers, and network equipment
· Setup layer 2 and layer 3 network devices with optimal topology
· Resolve LAN/WAN issues such as network performance and connectivity
· Install and configure VoIP system
· Support Intuit QuickBooks software related issues
Requirements
· Minimum of 3 years’ experience in a technology-related position
· Associate’s degree in Computer Technology, or related science degree
· Proficient knowledge in Windows Server 2008-2019, Windows Operating Systems, Microsoft Office software
· Proficient knowledge in networking infrastructure, WiFi integration
· Experience with Cloud services such as AWS, Azure, or GCP
· Experience with client-server applications
· Ability to work on resolving technical issues independently and in a team environment
· Excellent communication skills to understand customers’ issues and requirements
· Ability to prioritize agenda and multitasking under certain circumstances
· Strong ability in time management, organization, and work under pressure
· Plus: familiar with ERP, Accounting, and Inventory Systems
Other Details
· Full Time Position
· English (required) and Mandarin Chinese (a plus)
· Some driving to customer locations involved, mileage covered
Job Type: Full-time